The customs notice finally made sense after the review file was organized properly. Instead of guessing, I had a clear path and the right supporting records.
Claims support for customs, insurance, and billing disputes
Recover overpaid customs fees, duplicate charges, and refundable protection plans.
Customs overbilling | Duplicate charges | Refundable coverage | Claim-ready case files
ClearHarbor Refunds organizes the records, validates eligibility, and builds a claim-ready file so clients can pursue reimbursement with a clearer path forward.
- Eligibility reviewed before escalation
- Fast intake for urgent refund disputes
- Designed for customs notices, policy terms, and payment records
Recovery engine
Outcome-led
Every refund file is built to move money back where it belongs.
- Charge-for-charge audit We isolate customs overbilling, duplicate debits, provider fees, and checkout mismatches tied to the final payment.
- Evidence built for approval Invoices, notices, policy terms, and provider communications are assembled into one reimbursement-ready record.
- Escalation with leverage The file is routed to the merchant, insurer, carrier, or marketplace with the strongest refund basis already documented.
Service lines
Four recovery tracks designed for the most common online payment disputes.
Each service line is structured like a premium category: clear scope, documented review, and a cleaner route to reimbursement.
Customs fee recovery
Customs fee recovery
Reviews for import VAT, brokerage markups, duplicate customs charges, and courier reclassification errors tied to online purchases.
Refundable protection plans
Refundable protection plans
Assessment of cancellable shipping insurance, package protection, and checkout coverage that may qualify for reimbursement.
Overpayment and hidden-fee review
Overpayment and hidden-fee review
Support for duplicate transactions, inflated platform fees, hidden surcharges, and billing entries that do not align with the original order.
Evidence pack preparation
Evidence pack preparation
A structured case file covering invoices, carrier notices, policy terms, payment logs, and claim-ready timelines for escalation.
Who this is for
Built for clients who need a professional record before they chase a refund.
Most refund problems get stuck because the supporting record is fragmented. ClearHarbor focuses on turning scattered receipts, policy terms, and customs paperwork into a single claim narrative.
Cross-border shoppers
Cross-border shoppers
For online orders where customs, import, or courier fees did not match the order expectations.
Protection-plan buyers
Protection-plan buyers
For cancellation requests, non-used coverage, or policy refunds that still need structured follow-up.
Small teams and frequent buyers
Small teams and frequent buyers
For repeat purchase environments where billing anomalies need a disciplined audit trail before escalation.
Client feedback
How a cleaner refund file changes the client experience.
Illustrative testimonial copy for the refund paths handled most often. Replace with approved client quotes when available.